Customer Support

Return & Refund Policy

Thanks for shopping at www.questpond.com. If you are not entirely satisfied with your purchase, we're here to help.

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Simple & Transparent Please review the refund conditions and contact details below.
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24-Hour Window Refund or cancellation requests must be made within 24 hours of placing the order.
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Applicable Deductions Payment gateway and service charges are deducted from the refunded amount.
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Original Payment Method Approved refunds are initiated to the original method of payment.
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Refunds or Cancellation

If you do not find the product as your fit, you need to get back within 24 hrs. Your amount will be refunded deducting payment gateway + service charges.

Your refund will be approved if requested within the stipulated mentioned time; we will initiate a refund to your credit card or original method of payment.

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Non-Refundable / Non-Returnable Products & Services

If you have crossed 24 hrs after placing the order, it will be considered non-refundable.

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Refund Processing

Once your refund is approved within the stipulated time, QuestPond will initiate the refund to your credit card or original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Contact Us

If you have any questions on how to return your item to us, contact us.

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Email questpond@questpond.com
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Phone +91-9967590707 +91-22-66752917
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Postal Address 3D4, 3rd Floor, D-Wing, Gundecha Onclave, Kherani Road, Next to Post Office, Sakinaka, Andheri (East), Mumbai – 400072.
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Please Note

Refund eligibility is based on the conditions and time period stated above. For any questions, please contact QuestPond using the details provided on this page.